When you place an order via www.concap.be before 1 p.m. on a business day, your products will be shipped the same business day. If you order after 1 p.m. or during the weekend, your package will leave the next business day. Under normal circumstances, you will receive your package 1 to 2 business days after placing your order for a national shipment. This is always subject to the condition that all information has been entered correctly, the transport company is operational, and the payment terms have been met. Didn't receive your package? Please note that complaints must be submitted within 48 hours of placing your order.

If you order for delivery outside of Belgium, the shipping time depends on the location. In this case, you can track the expected delivery date via the track & trace link you receive by email after placing your order.

Shipping your package, regardless of size and quantity, costs €6.50 including taxes. If the total purchase value, including discounts, is €90.00 or more, we will cover the shipping costs and ship your package free of charge.

For international shipments, the shipping cost depends on the destination country. This amount is always displayed in the overview in your shopping cart after entering your delivery address.

Attention: For international shipments outside mainland Europe, additional actual costs may apply. These costs are always the responsibility of the recipient and will be invoiced separately if necessary. By placing an order, you agree to accept these additional charges, and you may request proof of them if desired.

For our deliveries, we work with Bpost. Please note: delivery to neighbors is possible! 

For international shipments, Bpost works with its own partners. VDB Nutrition only communicates with Bpost and cannot choose which other company will deliver your package.

If you are not at home, Bpost will leave a (digital) notification with further instructions. This could be a rescheduled delivery, or a message indicating that the package can be picked up at a Bpost locker or at a nearby Bpost location (e.g., a supermarket, newsstand, or post office).

If your package has not been delivered within 2 business days (domestic), first check the Track & Trace code for more information.

If there is no information about an alternative delivery location, please contact us so we can investigate what went wrong.

For international shipments, we ask that you contact us 1 week after the last scan on the Track & Trace.

If you know in advance that you will not be home at the time of delivery, either provide an alternative delivery address when placing your order, or specify a safe location in your Bpost profile. This could be, for example, “with the neighbors,” “behind the hedge,” or in a Bpost locker.

Sustainability is very important to us. For both ecological and economic reasons, we have a minimum order value of €40. Orders below this amount may be refused, and the full purchase amount will be refunded.

In this way, we reduce unnecessary shipments and together shrink our ecological footprint. We strive to make conscious choices that are not only beneficial for you, but also for our planet. Thank you for your understanding and for contributing to a more sustainable world!

Changing your address is possible under certain conditions:

• if your package has not yet been shipped:
• • Contact us as soon as possible via +3214226047 or natacha@concap.be
  • Please clearly mention your order number and the details that need to be updated.
• If your package has already been processed: You can make changes directly via Bpost. Unfortunately, our staff can no longer make any modifications from that point onward.
• • Only corrections within the same postal code are allowed.
  • A maximum of one correction per package is permitted.
  • Address changes to a Pickup Point are not possible
  • Only domestic packages are eligible. For international packages, it is unfortunately not possible to change the address. This is why it is always important to carefully check your address before confirming your order.
  • Corrections can be made up until the package is sorted; after that, no changes can be implemented.

If you are too late to make changes, it is best to closely follow your Track & Trace code to see whether the package is returned or delivered to the wrong address. In the latter case, contact the people at that address as soon as possible.

In this case, you can choose to pick up your order at a Proti Balance store  or opt for delivery to a Bpost locker or collection point.

Temperature-Sensitive Products:

During very cold (outside temperature <0°C) or hot periods (outside temperature >21°C), certain products may be exposed to temperature fluctuations during transport or upon delivery. Our shipments are handled by external parties (Bpost), which do not provide refrigerated transport as standard.

VDB Nutrition NV cannot be held liable for any damage incurred during transport, including damage caused by heat or temperature fluctuations.

If you purchase temperature-sensitive products, please take this into account. If in doubt, feel free to contact us.

Belfius DirectNet, KBC Online

Do you have a Belfius or KBC bank card? Then this payment method is the most suitable. Choose this method, and you will be automatically redirected to your bank’s secure website. You will be asked to verify the amount and pay using your authentication method, which could be a card reader or a password depending on your bank.

Bancontact / Mister Cash / Apple Pay

Pay safely and quickly with Bancontact, Mister Cash, or Apple Pay. Select this payment method, enter your card number and expiration date, and you will be automatically redirected to your bank’s secure site. There, you will be asked to verify the amount and pay using your authentication method, such as a card reader or password.

Mastercard or Visa 

If you choose Mastercard or Visa, you will need to enter a CVC or verification code during payment. This code can be found on the back of your card next to the signature. The last three digits of this number form your CVC or verification code.

Bank Transfer

If you choose bank transfer, we can only process your order after we have received your payment. Note: it may take up to 3 (bank) business days for the payment to be completed. Your chosen delivery date may be postponed if necessary.

iDEAL

Pay with iDEAL. This is both safe and fast.